Privacy Policy

Art. 1 General Provisions

We at virtualoffice.bg are committed to ensuring the confidentiality and protection of your personal data in our capacity as a Data Controller of the personal data you provide to us.

This Policy explains when and why we collect personal information (“personal information” and “personal data” are used interchangeably in this Policy) from individuals who visit our website and use our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may update this Policy from time to time, so please ensure that you are familiar with the current version. By using our website and the services provided through it, you agree to be bound by this Policy.

Any questions regarding this Policy may be sent to: hello@virtualoffice.bg

Art. 2 About Us

Virtualoffice.bg provides professional virtual office and business domiciliation services in Bulgaria, including a registered business address, mail handling, and access to shared workspace for international companies.

The website is operated by Impossible Missions Department LTD, UIC 206361917, with registered address: 17 Kamenna St., floor 1, Haskovo, Bulgaria.

When we use “we”, “us”, or similar expressions, we refer to virtualoffice.bg

Art. 3 How We Collect Personal Data

We obtain information about you when you use our website www.virtualoffice.bg, for example when you submit an inquiry, request a quote or information, or when you order and use the services provided through the website.

Art. 4 What Type of Personal Data We Collect

We collect only basic personal data which does not include special categories of personal data (“sensitive data”).

The personal data we collect may include:

• name
• address
• email address
• phone number
• accounting-related data required by law
• information about website usage (e.g. pages visited and time of access)

Art. 5 Why We Need Your Data

We need your personal data to:

• provide you with the services offered through this website
• fulfill contractual obligations between us
• provide information you have requested or consented to receive

We will not collect personal data that is not necessary for these purposes.

Art. 6 How Your Information Is Used

We may use your information to:

• Provide the services you have requested
• Process your orders and fulfill contractual obligations
• Provide information related to services you have requested
• Respond to inquiries and provide support
• Conduct remarketing via trusted platforms (e.g. Google Ads, Facebook)
• Request feedback or opinions on our services
• Perform statistical and analytical research to improve our services
• Protect your interests related to the use of our website or services
• Inform you about changes to our terms, services, or this Policy

Art. 7 Data Retention

We retain your personal data only for as long as necessary for the relevant purpose or as required by applicable law, including accounting and tax legislation in the Republic of Bulgaria.

Data used for marketing purposes is retained until you notify us that you no longer wish to receive such communications.

After the purpose of processing is fulfilled, your personal data will be deleted.

Art. 8 Access to Your Information

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data with:

• service providers
• subcontractors
• affiliated organizations

only for the purpose of delivering services on our behalf.

We disclose only the necessary data and ensure contractual obligations requiring confidentiality and data protection.

We may disclose your data if required by law, court order, or to prevent fraud or criminal activity.

Some service providers may act as independent data controllers. We recommend reviewing their privacy policies.

Data may also be shared with public authorities when legally required.

The Commission for Personal Data Protection supervises compliance with data protection laws.

Art. 9 Where We Process Your Data

All personal data is processed in Bulgaria.

Data hosting and maintenance are also located in Bulgaria.

Third parties do not have access unless legally required.

Art. 10 When We Contact You

You have the choice whether to receive information from us.

We may contact you when necessary:

• to provide services
• to fulfill contractual obligations
• to respond to inquiries
• to protect your interests
• to comply with legal obligations

We may send newsletters if you have subscribed.

We will not contact you for marketing purposes without your explicit consent, unless permitted under GDPR (Regulation (EU) 2016/679).

Art. 11 Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion or restriction of processing
• Be informed about recipients of your data

Requests must be submitted in writing to: hello@virtualoffice.bg

We will respond within 14 days, in accordance with legal requirements.

Art. 12 Complaints

You have the right to:

• Object to data processing
• Object to direct marketing
• Be informed before data is shared with third parties

If you are not satisfied, you may contact:

Commission for Personal Data Protection
2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Email: kzld@cpdp.bg
Website: www.cpdp.bg

Art. 13 Data Security

We take appropriate measures to ensure secure processing of your data.

Our website uses SSL encryption (HTTPS) to protect communication between users and servers.

However, internet transmission is not 100% secure, and you provide information at your own risk.

Art. 14 Profiling

We do not use automated decision-making or profiling.

Art. 15 Cookies

Our website uses cookies to improve user experience and analyze traffic.

Cookies collect statistical data and do not identify you personally.

By using our website, you consent to the use of cookies, including Google Analytics.

You may disable cookies through your browser settings.

Art. 16 Links to Other Websites

Our website may contain links to third-party websites.

This Policy applies only to our website. We are not responsible for third-party privacy practices.

Art. 17 Transfers Outside the EU

Your data may be transferred outside the European Union where necessary.

By providing your data, you consent to such transfers.

We ensure appropriate safeguards are in place in accordance with GDPR.

Art. 18 Policy Updates

We regularly review this Policy to ensure compliance with legal requirements.

Last updated: March 2026
In accordance with GDPR (Regulation (EU) 2016/679)